Terms & Conditions

Check In & Check Out Times

Check In: 2pm
Check Out: 10am

Please specify arrival details on when booking, or contact the Albert Road Resident Manager on 0417 852 550, or call the booking office on:

  
Phone(03) 96450668
Contact UsClick here

Payment Policy

One night deposit is required to guarantee all reservations. This deposit is non-refundable.
Full payment required at check-in unless alternate arrangements have been made.
Payment can be made by cash, VISA, Mastercard and Amex (surcharge applies to Amex only). Cheques will not be accepted as payment unless they are received, banked and cleared at least 7 days prior to reservation arrival time.

Cancellation Policy

The total of one night accommodation will be charged on the day of booking to secure the reservation.
This deposit is non-refundable.
If cancelled later than 24 hours before arrival, the total amount of the booking will be charged, with the exception of group bookings and reservations over special event periods (separate conditions apply, see below). Any cancellation fee will be automatically charged to the credit card details supplied by the guest when making the reservation.
Minimum Stay applies for Special Event Periods.

Group Bookings* and Special Event Periods** A deposit of 50% of the total booking amount must be received by Albert Road Serviced Apartments within 48 hours, unless alternative arrangements have been agreed upon. This deposit is non-refundable. If cancelled later than 24 hours before arrival, the total amount of the booking will be charged. Any cancellation fee will be automatically charged to the credit card details supplied by the guest when making the reservation.

The remaining balance is payable no less than 14 days prior to arrival. If paying by cheque, it must be received and cleared by this time.

* Albert Road Apartments considers a group booking to be any reservation made by any person on behalf of another person or any reservation made by any person on behalf of any organisation, club, association, educational facility, group, party or company and to be of more than one room.

Albert Road Apartments retains the right to declare a designated period of time to be a special event period at least 28 days prior to that period commencing.

Child Policy

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Other

Please contact us the day before check in to confirm your arrival time.

If you require a late check out please request at time of arrival (not guaranteed).