• Terms & Conditions

    Check In & Check Out Times

    Check In: 2pm
    Check Out: 10am

    Please specify arrival details on when booking, or contact the Albert Road Resident Manager on 0417 852 550, or call the booking office on:

    Phone (03) 96450668
    Contact Us Click here
    Payment Policy

    One night deposit is required to guarantee all reservations.
    Full payment required at check-in unless alternate arrangements have been made.
    Payment can be made by cash, VISA, Mastercard, Amex and Diners (surcharge applies to Amex and Diners only). Cheques will not be accepted as payment unless they are received, banked and cleared at least 7 days prior to reservation arrival time.

     

    Cancellation Policy

    All cancellations and changes to reservations must be lodged by 2.00PM,7 days prior to the scheduled arrival, with the exception of group bookings and reservations over special event periods (separate conditions apply, see below). Any reservation that is cancelled without compliance will be subject to a charge of one nights tariff. Any cancellation fee will be deducted from the deposit or automatically charged to the credit card details supplied by the guest when making the reservation.
    Minimum Stay applies for Special Event Periods.

    Group Bookings* and Special Event Periods** Cancellation policy All cancellations and changes to reservations must be lodged by 2.00PM14 days prior to the scheduled arrival. Any group booking or Special Event Period booking that is cancelled without compliance will be subject to a charge of 50% of the total room rate revenue of the booking. Any cancellation fee will be deducted from the deposit or automatically charged to the credit card details supplied by the guest when making the reservation.
    * Albertroad apartments considers a group booking to be any reservation made by any person on behalf of another person or any reservation made by any person on behalf of any organisation, club, association, educational facility, group, party or company and to be of more than one room.

    Albertroad apartments retains the right to declare a designated period of time to be a special event period at least 28 days prior to that period commencing.

     

    Other

    Please contact us the day before check in to confirm your arrival time.

    If you require a late check out please request at time of arrival (not guaranteed).